Obaby Warranty
You must register your product with Obaby direct to receive the full 2 year warranty.
When registering your product for our guarantee you will be asked to provide proof of purchase for all warranty claims at the time of such claim. Warranty claims will only be accepted from authorised retailers, e-tailers, outlets, and other approved sales channels.
Guarantee is only valid on products purchased by a retailer and through Obaby Limited (Obaby.co.uk) and will be valid for a period up to 2-years from the date of purchase.
Any product purchased second-hand from an unverified source will not include the guarantee.
Guarantee is invalid if products have not been registered, and should a claim be made against your product, we will require a proof of purchase document (receipt, order confirmation email, invoice etc)
Should you be unsure about any queries relating to our guarantee, please use our contact us page to get in touch with our Customer Services Team.
Claim your 2 year Obaby warranty by registering your product here
Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Where does My First Nursery deliver?
We deliver anywhere in the UK (United Kingdom)
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact for a delivery quote, either by email sales@myfirstnursery.co.uk or by phone +44(0)20 3576 2613.
